FAQ'S

 

WHO ARE WE?

Katty Janneh is a trading name of Naphisatou Limited, a company registered in England and Wales under registration number 08940438. Our registered address is 4 Peacock Yard Studios, Iliffe Street, London SE17 3LH, United Kingdom

 

HOW DOES THE SHOPPING CART WORK?

Payments at  kattyjanneh.com are taken through PayPal. You do not need to have a PayPal account to order with us. You can use all major credit/debit cards except Diners to purchase with us. PayPal is a PCIDSS compliant, online secure payments system.

 

WHAT IS YOUR RETURNS POLICY?

You have 7 working days from when you receive the order for a refund (minus postage) you will receive a despatch confirmation so we will all know when you should expect to receive your order. Goods must be unworn and in their original packaging. If reasonable care has not been taken with the goods whilst in your care then you will be charged for the loss in value.

 

WHERE IS MY ORDER?

All pieces, are currently made to order, so delivery can take between 7-14 days. If you have rush order then subject to availability you will have a 25% surcharge on your order.

 

HOW DO I FIND MY HEAD MEASUREMENT?

Please click on the link to watch a brief video on how to correctly find your head measurement.

 

HOW CAN I CONTACT YOU?

Email is the best way to contact us; info@kattyjanneh.com

If you want to telephone us our number is 00 44(0)7795 226 398. We are a growing company so please do bear with us as we endeavour to answer all your queries within 24 hours.

 

 

© All designs Copyright 2015 Katty Janneh. Luxury Accessories

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